Refund & Return Policy
At Flavas Wings & Tingz, we prepare our food fresh for each order. Because we sell freshly prepared and perishable food and beverages, our refund and return policy is different from that of a traditional retail store.
Food & Beverage Returns
For health and food-safety reasons, all food and beverage sales are final once the order has been prepared or delivered.
We cannot accept food or drinks back after they have been delivered or picked up.
However, if there is a problem with your order, please contact us as soon as possible so we can make it right.
Incorrect or Missing Items
If your order is:
- Missing an item you paid for
- Different from what you ordered
- Incorrectly prepared due to an error by Flavas
- Damaged or spilled during delivery by our delivery personnel
Please contact us as soon as possible after receiving your order.
Depending on the situation, Flavas may offer:
- Replacement of the incorrect or missing item
- Store credit
- A partial refund
- A full refund when appropriate
We may request your order information and/or a photo of the item so that we can verify the issue.
Change of Mind
We cannot provide refunds because you changed your mind, ordered the wrong item, selected the wrong flavor or sauce, or simply did not like an item.
Please carefully review your order before submitting it.
Order Cancellations
Orders may be cancelled before preparation begins.
Once our kitchen has started preparing your order, the order cannot normally be cancelled because the food is being prepared specifically for you.
If you need to cancel an order, please contact Flavas immediately.
Cash on Delivery Orders
For orders placed online for cash payment upon delivery, please make sure someone is available to receive and pay for the order.
Once an order has been prepared and dispatched for delivery, the customer is responsible for the order.
Customers who repeatedly place orders and refuse delivery, are unavailable to receive their orders, or provide incorrect delivery information may be restricted from placing future delivery orders.
Delivery Fees
Delivery fees are generally non-refundable once delivery has been attempted or completed.
If Flavas is unable to fulfill or deliver your order due to an issue on our end, any applicable refund or credit will be determined based on the circumstances.
Future Online/Card Payments
When online card payments become available, approved refunds will generally be returned to the original payment method.
Please note that banks and payment processors may require several business days for a refund to appear on your account after it has been processed by Flavas.
Specials & Promotional Items
Promotional prices, manager specials, discounts, and limited-time offers are considered final once the food has been prepared.
If Flavas makes an error with a promotional order, we will work with you to correct the problem.
Food Quality Concerns
We take the quality of our food seriously. If you believe there is a genuine quality or food-safety problem with your order, do not continue eating the affected item and contact us promptly.
Please provide your name, order details, a description of the problem, and photographs when possible.
Refund Decisions
Refunds, replacements, and store credits are reviewed based on the circumstances of each order.
Flavas reserves the right to refuse a refund where an order was correctly prepared and delivered as ordered.
Need Help?
If there is a problem with your Flavas order, please contact us as soon as possible.
Flavas Wings & Tingz
Villa Beach – Old Aquatic Club Building
St. Vincent & the Grenadines
Management WhatsApp: 407-954-6837